The agreement, in plain terms

1. The agreement

These terms govern use of MetaOpus. By opening an account or using the platform, the organisation named on the account agrees to them. Where a signed order form or master agreement exists, that document prevails over these terms wherever they differ.

2. Accounts

The customer is responsible for the accounts created under their tenancy, for the permissions assigned to them, and for what those people do. Credentials must not be shared. Tell us promptly if an account is compromised.

3. What the customer may do

Subject to payment, the customer may use MetaOpus for their own recruiting and sales operations for the term of their subscription. They may not resell access, use it to build a competing product, attempt to reach another customer's data, or use it in a way that breaks the law or the terms of a connected source.

4. Customer data

The customer owns the data they put into MetaOpus. We hold a licence to process it only to operate the platform for them, and we do not use it to train models for other customers. The customer is responsible for having the right to provide it — including, where required, the consent of the people it describes.

5. Connected sources

The platform can read mailboxes, chat exports and third-party services the customer connects. The customer is responsible for having the authority to connect them and for complying with those services' terms. We may disable a connection that puts the platform or another customer at risk.

6. What the platform does not decide

MetaOpus ranks, extracts and prioritises. It does not make hiring decisions, and its scores are aids shown with their reasons. The customer remains responsible for their hiring and engagement decisions and for the employment and anti-discrimination law that applies to them.

7. Availability

We aim to keep the platform available and to give notice of planned maintenance. We do not commit to a specific uptime figure in these terms; where one is required it belongs in a service level agreement attached to an order form.

8. Fees

Fees, billing period and any metered usage are set out on the order form. Invoices are payable on the stated terms. We may suspend access for an account that remains unpaid after notice.

9. Confidentiality

Each party will protect the other's confidential information and use it only for this agreement. This does not cover information that is public, already known, or independently developed.

10. Term and termination

The subscription runs for the term on the order form and renews as stated there. Either party may terminate for a material breach that is not cured within thirty days. On termination access ends, and we will delete or return customer data on request.

11. Warranties and liability

The platform is provided as described in the documentation. To the extent the law allows, we exclude implied warranties, and neither party is liable for indirect or consequential loss. Our total liability is limited to the fees paid in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

12. Changes

We may update these terms and will revise the date at the top. Material changes will be notified before they take effect for an existing subscription.

13. Governing law

These terms are governed by the laws of the State of Texas, and the courts of Texas have exclusive jurisdiction.

14. Contact

MetaOpus, 2800 Regal Rd, Plano, TX 75075. hello@metaopus.ai